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Bulgarian Call Centers and Business Process Outsourcing Sector

The Bulgarian Call Centers and Business Process Outsourcing Sector

Sector Overview

Many foreign companies have established support centers in Bulgaria. Because of the availability of professional and motivated employees, the broad knowledge of foreign languages, cultural similarities, and the relatively lower salaries, this sector has attracted numerous investors from the EU and the United States.

Bulgarian Energy Sector

Bulgaria's Advantages

  • Excellent education system
  • Broad knowledge of foreign languages
  • Lower salaries resulting in tremendous savings

Bulgarian Knowlege of English

Language Skills in Bulgaria

English is the principal language for the transaction of business. About 15% of the Bulgarian population speaks English.

Bulgarian Energy Sector

Bulgarian Workforce Availability

  • About 5000 ICT graduates yearly from Bulgarian Universities. 
  • More than 30,000 people already actively involved in the sector. 
  • The work force is highly reliable and can deliver world-class quality and ensure rapid delivery of service.

Bulgarian Energy Sector

IT Reliability and Security in Bulgaria

The work force is highly reliable and can deliver world-class quality and ensure rapid delivery of service.

Invest Bulgaria Fact Sheet - Intellectual property protection in Bulgaria

Bulgarian Energy Sector

Bulgarian IT Infrastructure

The Bulgarian digital infrastructure has been developing rapidly and is currently providing nationwide and reliable support for the development of the ICT sector.

Invest Bulgaria Fact Sheet - Digital infrastructure of Bulgaria


Bulgarian Energy Sector

Great Cost Benefits

Bulgarian companies can provide call center services to clients based in the U.S. or the U.K. at one-sixth of what it costs in the U.S., U.K. or Australia

Bulgarian Energy Sector

Time Zone in Bulgaria

A virtual 7-hour time zone difference with the USA and and 1-hour difference from Europe for Call Center services is in Bulgaria's favor.

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Gross Domestic Product of Bulgaria
Gross Domestic Product of Bulgaria

Foreign assets of Bulgaria
Foreign assets of Bulgaria

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