The Bulgarian Call Centers and Business Process
Outsourcing Sector
Sector Overview
Many foreign companies have established support
centers in Bulgaria. Because of the availability of professional and
motivated employees, the broad knowledge of foreign languages,
cultural similarities, and the relatively lower salaries, this
sector has attracted numerous investors from the EU and the United
States.
Bulgaria's Advantages
Excellent
education
system
Broad
knowledge
of
foreign
languages
Lower
salaries
resulting
in
tremendous
savings
Language Skills in Bulgaria
English
is
the
principal
language
for
the
transaction
of
business.
About
15%
of
the
Bulgarian
population
speaks
English.
Bulgarian Workforce Availability
About
5000
ICT
graduates
yearly
from
Bulgarian
Universities.
More
than
30,000
people
already
actively
involved
in
the
sector.
The
work
force
is
highly
reliable
and
can
deliver
world-class
quality
and
ensure
rapid
delivery
of
service.
IT Reliability and Security in Bulgaria
The work force is highly reliable and can deliver world-class
quality and ensure rapid delivery of service.
The Bulgarian digital infrastructure has
been developing rapidly and is currently providing nationwide and reliable support for the
development of the ICT sector.
Bulgarian
companies
can
provide
call
center
services
to
clients
based
in
the
U.S.
or
the
U.K.
at
one-sixth
of
what
it
costs
in
the
U.S.,
U.K.
or
Australia
Time Zone in Bulgaria
A
virtual
7-hour
time
zone
difference
with
the
USA
and
and
1-hour
difference
from
Europe
for
Call
Center
services
is
in
Bulgaria's
favor.
Invest Bulgaria Success Story!
CareTower of the United Kingdom.
The set up of 80 person Call Center in Sofia for the United Kingdom
market.